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Argh! Fucking technical support!

Trying to find a battery replacement for an out of warranty Dell laptop but because it's out of warranty the only option is their useless chat feature, Aus Dell does not have a direct email tech support visible.

I tell the person I can't find the battery on their site and would it be possible to get a part number so I can look it up. The person on the other end immediately asks me for the battery status as measured by their software which has two options  "healthy" and "poor". I tell the person it's healthy but given last week it machine lasted 8 hours on battery and this week it's only lasting 6, healthy or poor does not seem to be an entirely accurate measurement. I then point out that my testing actually tells me the usable capacity versus manufactured capacity and that it's lost nearly 20% of it's usability. Tech support doesn't understand mWh and maximum charge, but they do understand out of warranty means they can up-sell quickly.

"Let me quote you on a new one", they say.

"Could you please link me to the battery on your site so I can see it's specs and then decide if I want to purchase?"

"Your model doesn't have a compatible battery listed on the site. Would you like me to quote you a replacement cost and you can send your computer back to us?"

"If there is no compatible battery what are you going to replace it with?"

"That would be up to the repairers here"

"I'm happy to do it myself if you can give me the link"

"That would void the warranty."

"We've already established that it's out of warranty."

"You could ruin your your computer."

"I could also fix it, but I can't find the correct battery to replace because your website claims a computer less than 18 months old doesn't have a replacement battery available."

"I'll see if I can find one."

"That would be appreciated."

15 minutes later.

"It appears that we don't make a replacement battery for your model. Would you like it if I gave you the battery part number for you to look it up yourself?"

"That would be fine. I'll look up the part number of a battery your company claims doesn't exist."

Link arrives, "Would you like me to help with anything else?"

"Anything else? You haven't really helped with the one problem I have. but thanks anyway"

Now it's off to Fleabay with the part number to find the replacement battery, which was where I was planning to buy it from in the first place until I realised that I couldn't find the part number.

 

 

 

 

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On 4/2/2022 at 2:42 PM, zackflag said:

I finally caught the covid. Time to see if those vaccines and the booster are really worth their salt. Feels like a bad chest cold so far, and my sense of smell is completely gone. Definitely feel like shit but not the worst I've ever been sick.

Hang in there Zack. You're a strong young buck. I know you'll bounce bag in a jiff. 

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So I went to the local museum and art gallery yesterday because daughter doesn't remember going there.

 

Once they had a nice variety of stuff including some lovely 19th century portraits and landscapes as well as other interesting stuff like stuff on Chinese miners who worked in colonial times, indigenous as well as modern art.  Good balance really.

Oh not anymore.  Other than a couple of more famous pieces all the 19th century art is gone. 

In it's place it's all modern stuff by women about women and the indigenous stuff had expanded to the point of repetition - i mean how many modern reproductions of same looking indigenous coral necklace or hand woven baskets and simple rock tools (they were all marked as 2010 onwards save a couple of original pieces from 19th century) do we need spread out across multiple galleries in the same museum?!?  They at least kept the Chinese stuff (but that's non white migrants so acceptable).

The only 19th century art they kept was a landscape featuring indigenous people and some early portraits of indigenous people.

(The only exception was a temporary exhibition by a rather cool modern landscape artist who painted some really bleak stuff).

Basically the museum has become yet another shrine to political correctness - get rid of anything by evil old white colonial men and instead replace it with modern pieces by women fighting against the patriarchy and repetition about how indigenous looked after the land (since when does land need looking after by humans - I'm sure the planet coped with its first half a trillion years quite alright without having indigenous Australians looking after it).

Just because some white guy painted a painting in colonial times doesn't mean it should be removed from display or that it has no artistic worth.  And just because someone painted something bizarre and said it was about being a woman in the 21st century doesn't mean it's good art.

 

 

 

 

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On 4/4/2022 at 1:19 AM, KillaKukumba said:

My wife has them all on DVD but I've never bothered to watch them and it seems way to late to start now if the later movies went down hill!

(c

You're in luck. You can watch the first Matrix (which is very good) as a stand-alone movie.

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Harkening back to the rogue AI thing last week, I finally watched Terminator: Dark Fate last night.

Bit of a shame as it had promise. I liked one of the central themes of "what does a Terminator do when it completes its mission?"

A nice existential crisis to explore and could have made more of it. As it stands it was just a bunch of action set pieces spliced together.

Which reminds me....anyone seen The Mandalorian? It got hailed as this saviour of the franchise but the scripts are mostly weak. There were a few good lines when Bill Burr was in it but otherwise quite empty in terms of interesting character development. The premise of the show "bounty hunter protects baby" was good, just execution was lazy. Hire some decent scriptwriters.

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36 minutes ago, H34VYM3T4LD4V3 said:

So recently I woke up and I had a terrible pain in my leg, had no idea what was up but went to the doctors and found out it was a blood clot…. (DVT) haven’t had much energy so I’ve not been too active on here either mostly been resting 😂

Been there, done that, and it sucks donkey balls. Did they start you on any injectable anticoagulants? Honestly that was the worst part of the whole ordeal to me.

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4 hours ago, H34VYM3T4LD4V3 said:

Yeah mate it sure does, and yeah I had injections for a week, now i'm on pills for 3 months XD

That's a lightweight sentence. I had to do 6 months injection and 6 months pill. It depends on the size of the clot though and mine went from hip to ankle. Circulation in that leg is pretty fucked now, but at least it didn't break loose and kill me or anything. Just follow all the med instructions and you should be fixed up in no time.

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First my back, now my hand, bad things come in threes I’m wondering what’s going to be in the third. For context little brother decided he was going to shut my hand in a door, an accident I’m sure, told him if he didn’t enjoy my guitar playing that much he could just win noise cancelling headphones… Shit, sorry to hear that Dave, yeah just look after yourself and follow the doctors instructions you should be fine.

 Shit, sorry to hear that Dave, yeah just look after yourself and follow the doctors instructions you should be fine.

 

Also on my mind: I think it’s about time to hit the universal reset button, seriously what the fuck is wrong with people in Florida and Tennessee, also the UK, also Australia, politics it’s fucking depressing… 

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The comment about him being punk before there was punk has nothing to do with their debut release date, it was about the guy and his lifestyle. The band formed in the later part of '72 early '73, but he'd been Chris Bailey even before he started the band and it was his attitude, his lifestyle and the way he moved into the scene that they are referring too.

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1 hour ago, KillaKukumba said:

The comment about him being punk before there was punk has nothing to do with their debut release date, it was about the guy and his lifestyle. The band formed in the later part of '72 early '73, but he'd been Chris Bailey even before he started the band and it was his attitude, his lifestyle and the way he moved into the scene that they are referring too.

Great singer, great band. Stranded is an iconic song, but my favourite The Saints song is 'always, always.'

'I look through the mess and I see you walking...'

'I wish that today could last forever...'

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