ARGH Fucking insurance companies!!
I've spent over a month in an email tag discussion with my life insurance company because I can't log into their online portal. Their password recovery system sends an SMS verification, after a week they asked if the number they were sending to was correct, it wasn't. Supposedly they changed the number but I'm still not getting the SMS messages. Nearly 4 weeks later and 6 different people responding I'm still getting told my phone number is wrong, but the system wont email me the verification because it only looks at the phone number despite stating that it goes to both email and SMS. I've told them to delete the number completely so it's forced to email, they claim they can't do it. I've asked them to send me a temporary password, they claim they can't do it. I could probably fix it by ringing their help line but I shouldn't have to, especially not when their website states that they are having high call volumes and wait times are high so email communications are preferred.